![]() It had only been 10 business days at this point. I called support, and they assured me that the mattress would ship within 14 business days. Imagine my surprise when, come 8/24, the shipping time was delayed another week, from 8/24 to 8/31. Sleeping on the floor wouldn’t be too bad, I’ve gone camping before. COVID-19 has disrupted supply chains, I can understand that. ![]() Fair enough, my mattress would ship in between 8/17 and 8/24. Unfortunately, Nectar neglects to inform customers upfront that shipping times have changed due to the pandemic. “ I ordered my mattress on 8/10/20 with an expected shipping number that same week, based on their shipping policy. Reddit user auloux detailed his experience with slow shipping speeds: Here are some other complaints about Nectar from Reddit: This time, they wanted proof of donation on letterhead (yeah, not happening), or a pic of the tags cut off, and of it by the curb for trash collection.“ Both my husband and I are bigger people, so I guess it wasn’t too much of a surprise. The second one was better, but started to feel really mushy after just a few months. Emailed, and they sent another after I sent pics of the tags cut off–no other action necessary. ![]() “ I bought a Nectar about 17 months ago, and it never fully expanded. Reddit user arwen1733 said the following about his experience ordering a mattress from Nectar: Today was pillow #5, its almost September now for those tracking the dates in this.“ Reddit really hates this brand… That’s right, i have FIVE Nectar Lush pillows. “ The 2nd, 3rd, 4th AND FIFTH PILLOW that they sent were all exactly the same as the first. the Nectar Lush pillow has NONE of those features, its just a big ‘ol soft shredded memory foam pillow that i don’t enjoy,” the angry customer continues. the original Nectar pillow has breathable mesh on the outer case, it has a memory foam layer sewn into the outer case, and the inner core has a zipper so you can add/remove stuffing for your comfort. The first pillow delivered was very clearly NOT the original nectar pillow but instead their “nectar lush pillow”. Mattress took 6 weeks to ship, thats another story all together. Redditor jbourne0129 begins: “in May i ordered a Nectar Lush and a original Nectar pillow. According to this frustrated customer, they sent him the wrong pillow five times in a row. In the thread, the Redditor claims that he ordered a mattress from the company that took six weeks to ship. Seven days ago a Reddit user posted a thread titled “I know this is nothing new but Nectar is the worst company i’ve ever dealt with”. The criticism focuses primarily on shipping speed, customer service, and sending wrong products. If you type “Nectar” into the search bar on /r/mattress you’ll see a seemingly never-ending list of complaints about the company. According to reports from commenters, they uphold their warranty/free trial claims and they quickly respond to any customer service complaints. Brooklyn Bedding – Reddit loves the quality of these mattresses.They claim that the company is always responsive to customer service problems and that their mattresses are more comfortable than the competition. Customers mentioned that they loved that the company is actually honoring their lifetime warranty. Nest Bedding – This brand gets rave reviews on Reddit for their transparency.Commenters claim that the company was a joy to work with and made them happy with a replacement if they weren’t satisfied with the mattress they originally chose. They label their products simply – using numbers – so you know exactly how firm your mattress is going to be. Amerisleep (coupon code: SLEEPLINE) – Redditors love this brand because of their great customer service and different firmness options.A memory foam mattress that might be perfect for you is another person’s worst nightmare.īut there are some brands that everyone hates. Your favorite mattress is a matter of personal preference. There are now hundreds of different mattresses to choose from and it can be hard to tell the difference, so people are turning to Reddit to help make a decision. The bed-in-a-box industry has exploded in the past decade.
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